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An eSIM is a digital SIM built into your phone. Instead of a plastic card, you install a mobile plan by scanning a QR code — no swapping, no store visit.
Instantly. The moment your payment clears, your QR code appears on screen and is emailed to you. Most travellers are connected within a minute.
Most phones from 2018 onward support eSIM and are carrier-unlocked. Run our free Compatibility check to confirm your exact model before buying.
Yes. Your eSIM runs alongside your physical SIM in dual-SIM mode, so you keep receiving calls and texts on your home number while using Velusim data.
You can install the eSIM as soon as you buy it — the validity period only starts counting once it connects to a network at your destination.
Our support team is available 24/7 and most issues are a quick settings fix. If we can't get you online, our refund policy has you covered.
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Our team replies within minutes, day or night.
Email support- About
- Velusim is operated by HARTWICK VENTURES LTD, connecting curious travellers in 140+ countries. Registered office: Dept 6789, 196 High Road, Wood Green, London, United Kingdom, N22 8HH · Reg. no. 17206399 · info@velusim.com.
- Refunds
- If we can't get you online and it's on us, you're covered by our refund policy. Read the full policy.
- Privacy
- We collect only what's needed to deliver your eSIM and never sell your data. Read the privacy policy.
- Terms
- Using Velusim means you accept our terms of service, including eSIM activation and fair-use conditions. Read the terms.
See the complete policy library, including delivery & activation, acceptable use and complaints handling.