Everything, in plain sight
The policies that govern your purchase and use of Velusim. Sold by HARTWICK VENTURES LTD, reg. no. 17206399.
Terms & Conditions
The contract that governs purchases from and use of velusim.com and the travel eSIM services sold by HARTWICK VENTURES LTD.
Last updated: 15 September 2026Refund & Cancellation Policy
How change-of-mind cancellations work, the 14-day request period, and remedies for faulty or undelivered eSIMs.
Last updated: 15 September 2026Digital Delivery & Activation Policy
How your eSIM is delivered electronically, what to do if credentials are missing, and when your Plan's validity begins.
Last updated: 15 September 2026Privacy Policy
What personal information HARTWICK VENTURES LTD processes, why, the legal bases, sharing, retention, and your rights.
Last updated: 15 September 2026Cookie Policy
The cookies and similar technologies used on velusim.com, which are necessary or optional, and how to control them.
Last updated: 15 September 2026Acceptable Use & Fair Usage Policy
The rules for lawful use of Velusim eSIMs and networks, how allowances and Unlimited Plans work, and enforcement.
Last updated: 15 September 2026Complaints Handling Policy
How to raise a complaint with HARTWICK VENTURES LTD, how it is investigated, time limits, and independent routes available to you.
Last updated: 15 September 2026